Effective Date: May 13, 2025

Last Updated: May 13, 2025

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Welcome to Hold This Inc. (in Canada) and Hold This Please Inc. (in the United States) (collectively, "Hold This", "we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our mobile applications, web platform, and related services (collectively, the "Services").

We operate nationwide in both Canada and the United States and comply with relevant federal and provincial/state laws applicable to our users based on their location.

1. Scope - This policy applies to all users of our Services, including Customers who send or retrieve packages and Holders who receive and store them.

2. Who We Are

Hold This operates under:

    Hold This Inc., incorporated in Alberta, for Canadian operations.

    Hold This Please Inc., incorporated in Delaware, for U.S. operations.

We provide tech-enabled package holding and pickup services across all provinces and territories in Canada, and all states in the United States.

3. Compliance

We adhere to:

    Canada: Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable provincial laws including Quebec's Law 25 and Alberta’s PIPA.

    United States: State-specific privacy laws (e.g., CCPA, Virginia CDPA, Colorado Privacy Act) and applicable federal laws (e.g., CAN-SPAM Act).

Where your local consumer privacy laws offer greater protections, we will comply with those.

4. Information We Collect

We may collect:
  Identity and Contact Data

    Name, email, phone number

    Residential and delivery addresses

    Stripe or payment-related identifiers

  Technical & Device Data

    IP address, browser, OS, and device type

    Location data (with consent)

    Access and usage logs

  Service and Transaction Data

    Order and tracking information

    QR codes and pickup confirmations

    Communications with Holders or support

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5. Use of Your Information

We use your information to:

    Operate and improve our Services

    Authenticate user identity and manage accounts

    Facilitate package handoff between Customers and Holders

    Process payments via third-party providers

    Comply with legal obligations

We may aggregate data to analyze performance or trends, but this is anonymized and not personally identifiable.

6. Disclosure of Information

We do not sell or share your personal information with advertisers or unrelated third parties.

We may share your data with:

    Stripe, for secure payment processing

    Holders, to facilitate package receipt and handoff

    Service providers, under strict confidentiality agreements

    Legal authorities, if required for compliance, fraud prevention, or safety

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7. Cross-Border Transfers

Your data may be processed or stored in Canada or the United States. Regardless of location, we apply appropriate legal safeguards and adhere to the most stringent data protection rules applicable to your jurisdiction.

8. Data Retention

We retain personal data only for as long as necessary:

    To fulfill the purposes it was collected for

    To meet legal, regulatory, or security requirements

You may request deletion of your data, subject to any legal or operational retention obligations.

You make the request here.

9. Security

We apply technical and organizational security measures including encryption, access control, and secure servers. While we follow industry best practices, no method is 100% secure.

10. Your Rights
Canadian Users:

You may:

    Request access to your personal data

    Correct inaccuracies

    Withdraw consent (where applicable)

U.S. Users:

Depending on your state, you may have the right to:

    Know what personal data we collect

    Request deletion of your data

    Opt-out of certain data uses

To exercise these rights, email us at: privacy@holdthisplease.com

11. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze traffic, and secure our systems. You can disable non-essential cookies via your browser settings.

12. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or applicable laws. Updates will be posted on our website and in the app. Material changes will be communicated where legally required.

 

For any privacy-related questions or to exercise your rights, contact: privacy@holdthisplease.com